Frequently Asked Questions
Everything you need to know about shopping with Aape
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like underwear and earrings are final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Aape ships worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I ensure I'm getting the right size?
Each product page includes a detailed size guide with measurements in both centimeters and inches. We recommend comparing these to a similar garment you already own.
Are your products authentic?
Absolutely. All items sold on our official e-commerce store are 100% authentic and sourced directly from our manufacturing facilities.